My receipt shows the wrong amount or seems duplicated

Start a Support conversation and choose Disputed payment. Give the receipt reference and explain what appears incorrect, such as the amount, date, payment method or a possible duplicate. Keep any original payment evidence available.

These issues require an administrator’s review. A support entrant may gather references and explain the next step, but an enquiry assignment does not give them authority to change a receipt or approve a refund.

Do not make another payment just to clear an unexplained duplicate. Ask the team to check the records and confirm what action, if any, is required.