I paid, but my membership or receipt has not updated

Keep the receipt or payment reference, payment date, amount and payment method available. Open Support and explain which update you expected and what you can currently see. If you dispute the payment or receipt, choose Disputed payment for administrator review.

Do not send a payment PIN, password, login code or unnecessary bank details. The team can explain how to provide supporting evidence through the approved process.

A message saying your enquiry was received is not payment confirmation. Receipt review, recorded membership renewal and bank settlement are separate checks. Ask the team to confirm the recorded outcome before assuming the issue is resolved.