The verification result is different from what I expected
Ask the team to check the record behind a result.
Updated 11 Nov 2026
Keep the document reference and a short description of the result you saw. Explain whether the name, document status or membership position appears unexpected. Open Support to request review.
A verification page describes the application’s recorded membership or document claim. It is not, by itself, proof of a national occupational qualification or a government operating licence.
An enquiry does not change the result immediately. Authorised staff must check the underlying record and any relevant document or payment workflow before confirming a correction.