The QR code on my document won’t scan
Check the scan and request help without exposing private details.
Updated 11 Nov 2026
Use a clear, complete view of the QR code with good light. Avoid glare, blur and covering part of the code. Check that your device can open the official FUSPro Verify page and has an internet connection.
If scanning still fails, open Support and choose Verification or QR guidance under General guidance. Explain which document you are checking and what happens when you scan it. Keep the document reference available.
Do not treat a failed scan as proof that a membership is invalid. The team needs to check the document and recorded result. Do not edit the QR code or use an unofficial verification address.