My family or workplace shares a phone or email
Shared contacts may need an identity check before access is granted.
Updated 11 Nov 2026
Automatic access is not available when the delivery contact matches more than one membership. This helps prevent someone receiving a code that opens another member’s conversations. The page will not show a list of people who share the contact.
Contact the membership office for assisted access. Staff must check your identity independently before issuing an access code. Do not use another person’s membership number or ask them to share their password.
If your contact details need to change, staff use the existing record-correction process. Changing a registry contact does not silently move an old help account to the new contact.