How do I reset my password?

Select Login, then Forgot your password. Enter your membership number and select Send code. Check the email saved for your membership, including spam; if no usable email is recorded, check your SMS messages.

Enter the code and select Verify code. You will then see the new-password screen. Choose a password of at least 12 characters, confirm it and select Save password and login. Your old password will no longer work, and previous help sessions will need to login again.

If you cannot use your saved contact details, contact the membership office for an identity check. Knowing a membership number alone does not allow a password reset.