How do I continue or complete a support case?

Open Support and select a conversation to read or reply. Past conversations are in the same panel. Closing the panel with X simply hides it; your open case remains available when you return.

When your issue is resolved, select Mark case completed and confirm. The completed conversation remains readable in history. If the team proposes a resolution, you can reply if you still need help before completing the case.

A completed case is read-only. Start a new conversation for further help and quote the earlier case reference when relevant. Completing support does not automatically approve a payment, renew membership or change the registry.